Last updated: 16 September 2026

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BPM Events Pty Ltd (“BPM Events”, “BPM”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly and in accordance with applicable Australian privacy laws.

This Privacy Policy explains how we collect, hold, use and disclose personal information, including information supplied to us by ticketing providers when you purchase or register for tickets to a BPM event.

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1. What personal information we collect

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The personal information we collect may include:

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• your name;
• email address;
• telephone or mobile number;
• date of birth or age;
• billing address, postcode, city, state or country;
• ticket type, order number and purchase history;
• events you have registered for, purchased tickets to or attended;
• pre-registration, presale and waiting-list information;
• answers submitted through ticketing or registration forms;
• accessibility requirements or other information you choose to provide;
• marketing and communication preferences;
• correspondence, enquiries, complaints and refund requests;
• competition, survey or promotion entries;
• website activity and technical information, such as your IP address, browser, device and referral source; and
• photographs or recordings captured at our events where permitted by our conditions of entry.

 

We generally do not receive or store complete payment card details when tickets are purchased through an external ticketing provider. Payments are processed by the relevant ticketing or payment provider. We may receive limited transaction information, such as payment status, purchase value or refund status.

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2. How we collect personal information

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We may collect personal information directly from you when you:

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• purchase or register for tickets;
• pre-register for an event or join a waiting list;
• complete a form on our website;
• subscribe to our mailing list;
• purchase merchandise;
• enter a competition, promotion or giveaway;
• contact BPM Events;
• respond to a survey;
• attend one of our events; or
• interact with our website, advertisements or social media accounts.

We may also receive your information from third parties, including:

• authorised ticketing providers, such as Ticketbooth;
• venues and event partners;
• payment processors;
• merchandise and fulfilment providers;
• competition or promotional partners;
• customer service providers; and
• website, analytics, advertising and marketing platforms.

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When you purchase or register for a BPM event through an authorised ticketing provider, the provider may disclose information associated with your order to BPM Events as the event organiser. The ticketing provider will also handle your information in accordance with its own privacy policy.

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3. Why we collect and use personal information

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We may collect, hold and use personal information to:

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• process and administer ticket purchases and registrations;
• confirm orders and deliver tickets;
• provide information about an event you have purchased or registered for;
• send important operational communications, including venue information, set times, entry conditions, safety updates, postponements or cancellations;
• administer refunds, ticket transfers and customer enquiries;
• verify identity, age or ticket validity where reasonably required;
• plan, operate and improve our events;
• understand attendance, customer demand and purchasing trends;
• manage pre-registrations, presales, waiting lists and competitions;
• deliver merchandise orders;
• prevent fraud, ticket misuse and unauthorised resale;
• maintain the safety and security of our customers, staff and events;
• personalise our services and communications;
• advertise and promote BPM events, merchandise and related offerings where permitted;
• conduct research, analysis and reporting using aggregated or de-identified information;
• comply with contractual, legal and regulatory obligations; and
• protect our legal rights and those of our customers, staff, artists and partners.

If you do not provide information requested during a ticket purchase or registration, we may be unable to process the transaction, issue your ticket or provide the relevant service.

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4. Event communications and marketing

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If you purchase or register for a BPM event, we may contact you with information reasonably necessary to administer your booking or participation. These operational communications may include ticket confirmations, venue details, entry requirements, set times, safety information and updates concerning the event.

Where you have consented, or where otherwise permitted by law, we may also send you marketing communications concerning:

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• upcoming BPM events;
• presales and ticket releases;
• event announcements;
• competitions and giveaways;
• BPM merchandise; and
• offers from BPM Events or selected event partners.

 

Marketing communications may be sent by email, SMS or other electronic means.

You can unsubscribe from marketing communications at any time by:

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• clicking the unsubscribe link in an email;
• following the opt-out instructions in an SMS; or
• contacting general@bpmevents.com.au.

Unsubscribing from marketing will not prevent us from sending important information about an event or order you already hold.

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5. Disclosure of personal information

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We may disclose personal information where reasonably necessary to:

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• ticketing and payment providers;
• venues, security teams and event operators;
• artists, promoters and event partners where required for event delivery;
• website hosting, database and cloud-storage providers;
• email, SMS and customer communication providers;
• merchandise, fulfilment and delivery providers;
• analytics, advertising and marketing providers;
• accountants, insurers, lawyers and professional advisers;
• government, law-enforcement or regulatory authorities where required or permitted by law; and
• a purchaser or successor if all or part of our business is sold, transferred or restructured.

 

We do not sell customer contact information to unrelated third parties.

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Where we conduct an event with another promoter or partner, we will only share identifiable customer information where this is reasonably required to operate the event, you have been informed of the arrangement, you have consented, or the disclosure is otherwise permitted by law.

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6. Ticketing providers

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Tickets to BPM events may be sold through independent ticketing providers.

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When you use a ticketing provider:

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• that provider collects and processes your information under its own privacy policy and terms;
• the provider may disclose relevant order and customer information to BPM Events as the event organiser;
• BPM Events may use that information to administer the event, provide customer support, analyse attendance and communicate with ticket holders; and
• BPM Events will only use the information for direct marketing where consent has been provided or where otherwise permitted by law.

Questions about the ticketing provider’s own handling of payment details, accounts or platform information should be directed to that provider.

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7. Cookies and online tracking

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Our website is hosted using Wix and may use cookies, pixels and similar technologies.

These technologies may be used to:

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• operate and secure the website;
• remember visitor preferences;
• understand how visitors use the website;
• measure traffic and campaign performance;
• improve website functionality;
• prevent fraud; and
• display or measure advertising.

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Some cookies and tracking technologies may be operated by third parties, including Wix, analytics platforms and advertising services. Those providers may process information according to their own privacy policies.

You may be able to restrict cookies through your browser or our website’s cookie settings. Disabling certain cookies may affect website functionality.

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8. Storage and security

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Personal information may be stored in BPM Events’ systems or in systems operated by our authorised service providers, including ticketing, website, communications and cloud-storage platforms.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

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These steps may include access controls, password protection, account security measures, restricted staff access and the use of established technology providers.

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No online or electronic storage system is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

 

9. Overseas processing and disclosure

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Some technology and service providers used by BPM Events may store or process information outside Australia, including in the United States, Israel and other countries in which those providers or their subcontractors operate.

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Privacy protections in those countries may differ from Australian privacy laws. Where applicable, we take reasonable steps to ensure overseas recipients handle personal information appropriately.

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10. Data retention

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We retain personal information for as long as reasonably necessary to:

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• administer events and customer accounts;
• provide customer service;
• maintain business and transaction records;
• satisfy legal, accounting and regulatory requirements;
• resolve disputes;
• prevent fraud; and
• carry out the purposes described in this policy.

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When personal information is no longer reasonably required, we will take reasonable steps to delete or de-identify it, unless we are required to retain it by law.

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11. Accessing or correcting your information

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You may request access to personal information BPM Events holds about you or ask us to correct information that is inaccurate, incomplete or out of date.

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Requests should be sent to: general@bpmevents.com.au

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We may need to verify your identity before completing a request. In some circumstances, access may be limited or refused where permitted by law. If this occurs, we will explain the reason where legally permitted.

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12. Deletion and withdrawal of consent

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You may ask us to:

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• remove you from marketing databases;
• withdraw a previous marketing consent;
• delete personal information that is no longer required; or
• restrict certain uses of your information.

Requests can be made by emailing general@bpmevents.com.au.

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Some information may need to be retained for legal, fraud-prevention, accounting, ticketing or dispute-resolution purposes.

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13. Privacy complaints

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If you have a question or complaint about how BPM Events has handled your personal information, please contact:

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BPM Events Pty Ltd - Email: general@bpmevents.com.au

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Please include enough information for us to understand and investigate your concern. We will acknowledge and respond to privacy complaints within a reasonable period.

If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner through www.oaic.gov.au.

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14. Third-party websites​

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Our website, emails and event pages may contain links to ticketing platforms, venues, partners and other third-party websites.

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BPM Events is not responsible for the privacy practices of independent third parties. You should review the privacy policy of the relevant platform before supplying personal information.

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15. Changes to this Privacy Policy

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We may update this Privacy Policy to reflect changes to our business, technology providers, events or legal obligations.

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The current version will be published on our website. The “Last updated” date at the beginning of the policy will identify when it was most recently changed.

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16. Contact us​

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For privacy questions, access or correction requests, complaints or marketing opt-outs, contact:

BPM Events Pty Ltd